Our rugs are meticulously crafted, combining timeless design with durability, ensuring your space reflects sophistication and style for years to come.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that are damaged or show signs of use will not be accepted for return. Please inspect your order upon arrival to ensure it meets your expectations.
To request a return, you must send an email to [email protected]. In your email, include your order number, the reason for the return, and any relevant details about the item. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior authorization, as this may delay the processing of your return.
Customers are responsible for all return shipping costs unless otherwise agreed upon in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for ensuring it is returned safely.
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 7 business days. The refund will be issued to the original payment method used at the time of purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. This ensures that you receive the correct item in a timely manner.
Certain items are non-returnable, including but not limited to custom or personalized rugs. If an item is marked as non-returnable at the time of purchase, it cannot be returned for a refund. Please review product descriptions carefully before making a purchase to avoid any misunderstandings regarding return eligibility.
If you have any questions or concerns regarding our Return and Refund Policy, please contact us via email at [email protected]. We are here to assist you and ensure that your experience with elegancebraid.com is satisfactory. Thank you for shopping with us.
Our rugs are meticulously crafted, combining timeless design with durability, ensuring your space reflects sophistication and style for years to come.